Frequently Asked Questions (FAQs)
1. What is Luvsteps?
Luvsteps is a footwear brand owned and operated by LUV FASHION CO., LTD. We offer a wide range of stylish and comfortable shoes for every occasion.
2. Where is Luvsteps located?
Our headquarters are located at 62 D. Nguyen Khang, Yen Hoa, Cau Giay, Hanoi, Vietnam.
3. How can I contact Luvsteps?
You can reach us via email at contact@luvsteps.com or by phone at +84 788408509.
4. I haven’t received my order. What should I do?
If the order tracking indicates completion, but you haven’t received your order, check around your house for any hidden packages. If the issue persists, contact the shipping company mentioned in the shipping status email notification. If the problem remains unresolved, reach out to our support team at contact@luvsteps.com.
5. How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.
6. What payment methods does Luvsteps accept?
We accept payment via PayPal, a secure and convenient method for online transactions.
7. Can I track my order?
Yes, once your order has been processed and shipped, you will know your order number. You can use this ID and your email to track the status of your order online on our Order Tracking Page.
8. What is Luvsteps’ return and refund policy?
You can Return your order within 30 days of receiving. You will receive a full refund unless the return reason is due to your change of mind. In this case, you will need to charge for the return shipping fee.
Please refer to our Return & Refund Policy page for detailed information on our return and refund procedures.
9. How long will I receive my order from the day of placing of order?
Shipping times vary depending on your location.
- Vietnam: 4 – 8 bussiness days
- International (US): 10 – 17 business days
Please refer to our Shipping and Processing Policy page for estimated delivery times.
10. Does Luvsteps ship internationally?
We currently ship to Vietnam and the United States.
If you have any other questions or concerns not addressed here, please feel free to contact us. We’re here to help!
LUV FASHION CO., LTD
Business Registration Number: 0110646660
Business Address: 62 D. Nguyen Khang, Yen Hoa, Cau Giay, Hanoi, Vietnam
Email: contact@luvsteps.com
Phone: +84 788408509
Luvsteps – Where Every Step is a Step in Love!